Interview with Alice Schmidt: The Sustainability Puzzle Challenge

This interview was published in Sustainability Index Magazine 2023.

How Can Sustainability in Business Look Like

Alice Schmidt is a global sustainability advisor who has worked in 30 countries on 4 continents with 70+ organizations across sectors, deeply passionate about creating opportunities across the social, environmental and economic spheres.

We discussed with Alice about her new book, „The Sustainability Puzzle: How Systems Thinking, Climate Action, Circularity and Social Transformation Can Improve Health, Wealth and Wellbeing for All”, and her insights on how systems thinking, circularity, climate action and social transformation can improve health, wealth and wellbeing for all.

1. You are the co-author of „The Sustainability Puzzle” book, a useful and accessible read for all those who want to understand the links between social, environmental and economic issues and solutions. It has a touch of optimism which is often missing from today’s sustainability conversations. How did you manage to invite your readers to zoom out and look at the bigger picture before zooming in again?

Most of us work in silos and focus on a rather narrow set of professional questions and responsibilities. In sustainability, this sometimes leads to outcomes that do more harm than good. In the book, we highlight this with lots of real-life examples and some graphic art as well. For example, electric cars can be a piece of the puzzle, but only if they’re powered by renewables and only where they do not replace perfectly functioning conventional vehicles and the materials they are made of are sourced sustainability.

More importantly, by looking at the bigger picture, we realize that cities of the future should function without cars. Sustainable mobility is about walking, cycling and public transport – not about e-mobility only. Therefore, another piece of the puzzle is designing cities in ways that make sustainable forms of transport more attractive through parks and green space, cycling infrastructure and appropriate incentives, for example.

2. In your opinion, piecing together The Sustainability Puzzle in organizations is vital: it’s about doing justice to the breadth and depth of sustainability and balancing a systems perspective with concrete solutions. What is the key element that business leaders should consider to ensure that they are starting their sustainability journey right?

As a first step, business leaders must make the connection between people, planet and profits. What many have yet to fully grasp is that individuals and businesses alike depend on ecosystem services, the services provided by planet Earth to us for free.

By polluting, emitting greenhouse gases and using non-renewable materials we are not actually destroying the planet – the planet doesn’t need us humans. What we’re destroying is the ecosystem’s ability to provide to us the conditions we need to thrive and survive.

3. As a keynote speaker, you often talk about topics such as multi-solving, planetary health, social impact, and especially sustainable business and ESG. Why do you think sustainability has become such an important component of strategic leadership thinking? How does your audience feel after hearing your insights on creating a better future by addressing global challenges today?

Indeed, both when giving talks and when advising my clients I emphasize that sustainability is not about putting social versus economic or environmental issues. It’s about finding win-wins – and sometimes triple wins – for people, planet and profits.

Let’s take the example of urban mobility again: investing in green space rather than roads improves people’s health and well-being. It makes them feel safer and more inclined to walk and cycle. By doing so, they contribute to saving taxpayers’ money that’s otherwise necessary for building and maintaining car infrastructure. At the same time, injuries through traffic accidents go down, and air pollution – a major problem in many cities around the world – decreases as well, improving people’s health even more. Moreover, all that walking, cycling and taking public transport keep people active and engaged with their communities, another important factor in their health.

So, there is a virtuous circle, as urban spaces become more attractive for pedestrians and cyclists, decreasing the need for car travel even more. Having cars in urban centres is very last-century I find, but many politicians have yet to discover this.

This is why sustainability has become so important for leaders: well, they are beginning to see the business case. Firstly, regulation is tightening, secondly, they feel pressure from suppliers and customers. Employees, too, are interested in sustainability and young people in particular want to work for sustainable companies – they’re even willing to accept lower incomes if they feel good about the company they work with. Banks and investors are also demanding transparency. All of this makes the business case even clearer. Real leaders recognize that in a context of rising pressure and increased transparency, greenwashing is not the answer. In fact, portraying yourself in a much greener, better light than you really come with considerable risks. True sustainability leaders recognize that they better invest resources in really scrutinizing their business models than only in green marketing, and they do not shy away from transformational change.

My audiences often tell me about “lightbulb” moments as they begin to make the connection between people, planet and profits. They welcome the evidence-based but optimistic approach, neither naïve nor lacking in seriousness.

4. In order to ensure success and profit, thorough research is necessary when setting up sustainability projects and programs. This involves analyzing stakeholders, identifying and assessing potential partners, and understanding the socio-economic or cultural environment. How does efficient monitoring look like? Why is it essential to see whether all elements are on track and to address those that are not?

Indeed, sustainability success requires keeping on top of evidence, setting goals and monitoring. Not all aspects of sustainability are straightforward to measure. Yet, you cannot manage what you do not measure, so measuring is essential. In order to do this effectively and efficiently, I usually recommend my clients to focus on a few, impactful levers, and to rather measure and monitor some key indicators well than to spread themselves too thinly. Importantly, they must look at outputs and impact rather than at activities and inputs only.

Sustainability has become a really hot market, so providers of certification and support have mushroomed all over the place. It is important for companies to choose wisely whom to partner with. Often, well intended is not the same as well done. At any rate, collaboration – across silos, sectors and industries – is essential for sustainability success.

Yearbook Launch 2023: Sustainability Index Magazine! Sustainability profiles and current status in Romania and CEE

The bilingual yearbook brings to the forefront top performers in sustainability according to Romania CST Index ranking, as well as the latest trends and innovations in corporate sustainability from local and international experts

Bucharest, the 15th of May, 2023

  • The Azores Sustainability & CSR Services agency launches the first edition of the Sustainability Index Magazine, a Romanian-English bilingual yearbook that aims to present the current status of corporate sustainability in Romania.
  • In the magazine, the readers will find the results of the only corporate sustainability index in the country, Romania CST Index, as well as interviews with national and international experts, educational articles, and case studies.
  • The publication aims to promote corporate sustainability as a responsible business management practice, as well as to help companies develop a better performing strategy based on aggregated market information.

Thus, Sustainability Index Magazine follows in the footsteps of Community Index Magazine, the bilingual yearbook that contains the results of the only index of programs and projects carried out by companies in Romania to invest in their communities, launched in 2019.

The publication can be useful not only to professionals in the field, but also to local and multinational companies, investors, universities, PR agencies, and authorities.

The first issue of the magazine is over 120 pages long and is offered free of charge to help raise the level of market know-how. It is offered in digital format, as a flipview, and can be viewed here: https://sustainabilityindex.ro/sustainability-index-magazine-2023/

What will you find inside Sustainability Index Magazine?

The first edition of Sustainability Index Magazine brings to the fore the sustainability profiles of companies that have published sustainability reports for their activity in Romania. The profiles are set up on several coordinates to have a real and clear picture of the companies’ objectives and investments in Romania: the audit of sustainability reports, achieved targets, and future objectives.

The yearbook offers exclusive interviews with experts in the field of corporate sustainability, recognized globally and regionally, such as:

  • Alice Schmidt, Global Sustainability Advisor and Author of “The Sustainability Puzzle”
  • Magdalena Krzysztofik, Head of CEE at Steward Redqueen
  • Simona Stiliyanova, co-founder and Managing Partner at Osnova and ESG and Marketing Director at BlackPeak Capital
  • Arianne Hofstetter, co-founder of Global ESG Monitor

It also features interviews with nationally recognized personalities with extensive experience in management and sustainability strategies, such as:

  • László Borbély, State Councillor, Department for Sustainable Development, Government of Romania
  • Cosmin Ghiță, CEO Nuclearelectrica
  • Ömer Tetik, CEO Banca Transilvania
  • Marco Hößl, CEO Kaufland Romania and the Republic of Moldova
  • Alexandru Stânean, General Director TeraPlast

What is Romania CST Index?

Romania CST Index (Corporate Sustainability & Transparency Index), launched in 2016, is the first ranking in our country dedicated to corporate sustainability. The index identifies the companies with the highest degree of transparency and performance in Romania. For this purpose, it proposes a complex and transparent analysis, aligned with international standards, and constitutes the largest database on the sustainability indicators of companies in the country.

To carry out the analysis, the index uses public data of companies regarding environmental, social and governance aspects. The indicators assessed cover areas such as climate change, sustainable products, labor practices, investment in communities, risk management, responsible marketing or the supply chain, among others.

What are the main objectives of Romania CST Index?

A sustainability index is important because it is a tool for evaluating a company’s performance compared to other players in the industry and in the country. Romania CST Index aims to contribute to increasing the level of transparency regarding sustainability indicators and to recognize the companies with the greatest progress in Romania in addressing the principles and requirements of international standards for corporate sustainability management and reporting.

Thus, Romania CST Index aims to promote corporate sustainability as a responsible business management practice. At the same time, the index can help companies better develop their strategy based on market information.

What are the results of the analysis?

2023 comes with many challenges, but also opportunities for the corporate environment in the EU and implicitly in Romania to integrate sustainability considerations into business decisions. The legislative changes at EU level set ambitious new targets for transparency and ESG performance, but also bring more clarity and coherence.

Romania CST Index analysis indicates a slight increase in the number of companies that publish sustainability reports. We are also seeing progress in setting targets for environmental, social and governance factors, and best practices from industry leaders that point to opportunities for improvement across the sector.

However, the number of companies that publish sustainability reports continues to be reduced, below 10% in 2022 in Romania, out of the total of over 750 companies that have this obligation.

ESG is starting to be integrated in every department of organizations: finance, procurement, HR, or marketing. This change indicates a need to increase the number of trainings on sustainability principles so that all these professionals understand the importance of integrating these principles into their business strategy and practices.

Finally, an important aspect that emerges from the analysis is the need for a data collection and monitoring strategy and infrastructure. The sustainability strategy must include a high number of SMART indicators. Objectives must be measurable, clear and aligned to the industry and specifics of the organization. Analysts and investors need this information to compare various organizations in the same industry and assess who is performing best.

***

About the Editor

The Azores Sustainability & CSR Services is a sustainability consulting agency, established in 2013, with the aim of supporting companies in Romania regarding the integration of corporate sustainability in their business strategy. The Azores Sustainability & CSR Services has an approach focused on long-term results, the use of IT technology for a high level of accuracy of sustainability indicators and analysis/research to support decision-makers in companies in defining their corporate sustainability strategy.

The most important and complex project of the agency is Romania CST Index, previously called Romania CSR Index, a ranking launched in 2016 and the only one in Romania that evaluates the sustainability indicators of companies: information on sustainability management,  as well as economic, environmental, and social impact. The index is launched every year during the Best Practices in Corporate Sustainability conference.

In 2019, the agency launched Community Index, the most comprehensive ranking of corporate investment projects in communities and a centralizer of the best CSR campaigns carried out every year by Romanian companies. The results of the ranking, together with case studies and interviews of national and international experts, are presented every year in Community Index Magazine, the only bilingual yearbook dedicated to investments in communities carried out by Romanian companies.

ROMANIA CST INDEX, ediţia a VII-a: Ranking-ul sustenabilității corporative anunță rezultatele din 2022

Agenția The Azores Sustainability & CSR Services a lansat a șaptea ediție a ranking-ului Romania Corporate Sustainability & Transparency Index (CST INDEX), în trecut denumit Romania CSR Index, cea mai importantă evaluare a domeniului sustenabilității și responsabilităţii corporative din România.

Rezultatele ranking-ului au fost anunțate în cadrul celei de-a șaptea ediții a evenimentului Best Practices in Corporate Sustainability, organizat în Bucureşti la Grand Hotel Continental, sub sloganul Sustainability is Unstoppable. So are you!

Ce este ROMANIA CST INDEX?

Romania Corporate Sustainability & Transparency Index (ROMANIA CST INDEX) este o analiză complexă, unică în România, prin care sunt evaluați indicatorii de sustenabilitate ai companiilor din perspectiva nivelului de performanță și transparență în domenii precum schimbări climatice, politici privind diversitatea și anticorupția, responsabilitatea față de angajați, marketing responsabil sau lanț valoric.

Pentru realizarea acestui index au fost analizate peste 750 de companii, mai exact companiile din România care au peste 500 de angajaţi, dar și alte companii mai mici care au publicat rapoarte de sustenabilitate. La momentul anunţării rezultatelor, în Romania se publicaseră puţin peste 60 de rapoarte de sustenabilitate, aferente anului 2021. Companiile care nu au raport de sustenabilitate publică în general informaţii despre standardele ISO referitoare la mediu şi sistemul de management al sănătății și siguranței în muncă, politica privind diversitatea şi anticorupţia.

Care este metodologia care stă la baza ROMANIA CST INDEX?

Evaluarea din spatele ranking-ului ROMANIA CST INDEX 2022 pornește de la un scorecard cu 10 categorii și 78 de indicatori de sustenabilitate care se referă atât la strategia și obiectivele de sustenabilitate, cât și la impactul companiilor din punct de vedere economic, de mediu și social. Punctajul final al fiecărei companii se calculează în funcție de ponderi specifice industriei din care fac parte companiile respective.

Sunt evaluate informațiile publicate de companii în rapoartele de sustenabilitate, în declarațiile nefinanciare sau pe website-urile corporate, raportate pentru anul financiar 2021, în limba română.

Scorecard-ul este un instrument de evaluare aliniat la cele mai importante standarde sau referințe internaționale din domeniul sustenabilității corporative și responsabilității sociale: Obiectivele de Dezvoltare Durabilă ale ONU (ODD); Directiva 2014/95/UE & The Proposal for a Corporate Sustainability Reporting Directive (CSRD); GRI Sustainability Reporting Standards (GRI Standards); CDP (Carbon Disclosure Project) şi Business for Societal Impact (formerly known as LBG).

Care sunt obiectivele analizei?

Ranking-ul își propune să fie un instrument util atât pentru mediul privat, cât și pentru autorități, ONG-uri sau diverse comunități. Rezultatele index-ului pot fi utilizate pentru elaborarea unui roadmap care să ajute la creșterea performanței privind sustenabilitatea corporativă, pentru benchmarking la nivel de industrie sau top performers, sau pentru asigurarea alinierii strategiei corporative la Obiectivele de Dezvoltare Durabilă.

“Companiile încep să îşi ridice nivelul de transparenţă privind multe aspecte, în special emisiile de gaze cu efect de sera, dar şi informaţii despre politica de remunerare sau transparenţă în ceea ce priveşte amenzile primite referitoare la corupţie, discriminare, domeniul socio-economic sau amenzile de mediu. La finalul lunii noiembrie 2022, Consiliul European a dat undă verde noii Directive privind Raportarea Sustenabilităţii Corporative (CSRD). CSRD introduce cerințe de raportare mai detaliate privind procesul de materialitate, obiectivele şi progresul înregistrat, şi mai multe aspecte ce ţin de impactul de mediu, social şi economic. Mă aştept ca această directivă să aibă un impact major privind raportarea de sustenabilitate şi va ridica nivelul de transparenţă şi performanţă considerabil pentru un numar foarte mare de companii.” explică Alina Liciu, Managing Partner The Azores.

Companiile care au primit distincții în ROMANIA CST INDEX 2021:

Gold Level Recognition: Kaufland România, Coca-Cola HBC România, CEZ România, Raiffeisen Bank, HeidelbergCement România, Banca Transilvania, Greenpoint, Autonom, Romstal, Telekom România, Lidl România, Romgaz şi PENNY România.

Silver Level Recognition: Secom, Teraplast.

Bronze Level Recognition: Transelectrica, Groupama, Profi Romania.

Best Practices in Corporate Sustainability: evenimentul în cadrul căruia au fost lansate rezultatele ROMANIA CST INDEX 2022

Agenția The Azores organizează anual un eveniment pentru lansarea rezultatelor index-ului și pentru a evidenția cele mai bune practici din domeniul sustenabilității și al investițiilor în comunități, și a contura noi tendințe în sustenabilitate.

Profesionişti de top de la nivel internațional și jucători importanți din domeniul sustenabilității din România au relevat noi perspective despre modul în care o companie poate să obţină cele mai bune rezultate în urma investiţiei în sustenabilitate şi în comunităţi:

Speakerii evenimentului, reprezentanţi ai unor companii cu rezultate foarte bune în domeniul sustenabilităţii corporative, au fost:

Ioana Voinescu, Coordonator ESG Taskforce, BCR

Alice Nichita, Corporate Affairs & Sustainability Director, Coca-Cola HBC România

Valer Hancaș, Corporate Affairs & Communication Director, Kaufland România & Moldova

Andreea Ghiocel, Reporting Division Manager, The CSR Agency

Cristian Lazăr, Managing Partner, GreenPoint Management

Irina Ionescu, Director of External Affairs, Novo Nordisk

Karina Mereuţă, Co-Founder I Outreach & Partnerships, Fructify Network

Special guest: Anita Longley, Board-level sustainability professional, former Chair ICRS – Speaker Session powered by Coca-Cola HBC România

Alina Liciu – Managing Partner, The Azores Sustainability & CSR Services.

Moderatorul evenimentului a fost Victor Georgescu – Founder, LifeHax.

Partenerii care au susținut evenimentul Best Practices in Corporate Sustainability au fost: Coca-Cola HBC România, Banca Comercială Română, Transelectrica, Romgaz, GreenPoint Management și Fructify Network.

Mai multe detalii sunt disponibile pe site-ul agenţiei: www.sustainabilityindex.ro

Green jobs for a bright future

CSR Europe is the leading European business network for Corporate Sustainability and Responsibility. Through its network of around 39 corporate members and 41 National CSR organizations, it gathers over 10,000 companies and acts as a platform for those businesses looking to enhance sustainable growth and positively contribute to society.

We interviewed Marco Matrisciano, Sustainability Manager for CSR Europe, in order to see how is he focusing on supporting companies across different industries in integrating ESG elements in strategy and investment decision. Marco is a sustainability professional and a foresight trainer with experience in business collaboration and design thinking. During the years, he successfully developed multi-stakeholder framework within business and academia linked to system change and sustainable development.

The interview was initially published in November 2021, in the bilingual yearbook Community Index Magazine no. 3, printed edition. It can be ordered here: https://communityindex.ro/community-index-magazine-2021/

1. Your goal at CSR Europe is mainstreaming sustainability. How do you scale up the impact of individual efforts made by companies, industry federations and EU leaders?

Mainstreaming sustainability starts with the projection of trends into different scenarios around diverse alternative futures where companies and sectors can have a better impact on society. EU leaders have the responsibility to enhance the convergence of the society towards a most plausible and sustainable scenario. I believe that supporting companies in their journey in integrating sustainability does not just mean working to minimize their impact on the planet as a business, but growing their ambition to play a leadership role in society by inspiring and implementing solutions to societal and environmental challenges.

To engage these stakeholders in practical, impact-oriented projects, I am responsible for corporate engagement in the CSR Europe’s Pact for Sustainable Industry, building partnerships with representatives from 40 different industry sectors and more than 200 European business associations. Securing the engagement of companies and associations begins with the assessment of their level of maturity and readiness of the sustainability strategy. The objective is to identify common pathways and priorities to explore inter or cross-sectorial collaboration.

2. If we particularly talk about sustainable practices in sports, would mainstreaming them increase the awareness of the broader public towards these issues?

Despite the growing awareness of the population, still a lot needs to be done to reach those who have zero or low knowledge of the principles of sustainability. Professional athletes and sporting organizations must lead by example, given the role they have in our society. We become fans of their gesture as children, and it cannot be ignored how important these role models are in influencing future generations. Last year, we have seen sports pitches becoming a global stage to deliver messages against racism and address social justice issues. Keeping the focus that much on the social component has grown also in ESG investing. Also, sport brands can finally benefit from more awareness in the society and support athletes ready to step up in order to move the conversation forward.

3. You are a target-oriented project manager, working in the sustainability field. While setting sustainability performance targets can be difficult, what are the best ways to be successful?

For measuring the impact on the environment, we can benefit from the work done by leading organization supporting companies and industry sector to design their strategy to achieve science-based targets. Meaning preventing climate change by limiting global warming to well-below 2°C.

For tackling social issues, the United Nation Sustainable Development Goals are providing targets and indicators to leave no one behind. We have all the tools to design potential pathways towards a more sustainable economy. Building sustainable scenarios is a good approach to start. It gives the opportunity to people and organizations to explore alternative futures by integrating concrete targets in their strategy. Especially, when exploring these scenarios help to identify with which group of stakeholders a company must engage in order to achieve its targets.

4. How can companies encourage their employees and business partners to show more genuine commitment to CSR?

By showing positive impact. If a company is committed, it should always seek innovative strategy and tactics to foster impactful change. But translating those strategies into actions require the collaboration of employees and business partners.

Engaging employees helps companies to create shared commitments. While regarding other stakeholders, implementing sustainable business models requires building partnership only with those partners who can contribute to strategy.

5. In what ways does sustainability mean new growth and job opportunities in Europe?

The debate around the impact on job creation of a transition towards a low carbon society started in Europe already across the years 2000’ with the transformation of the European energy sector. Since the Kyoto Protocol of 1997, there has been an increasing quantification of the employment effects of these policies. The launch of the European Green Deal with its ambitious targets and roadmap for Europe towards 2050 has been particularly supported by the potential number of jobs creation. Not just for the direct impact on a country or region, but for the spillover effect amplified by an increasingly globalized world.

The estimation around the industrial transformation of the next 20-25 years turns around the capacity of the Union to develop new technology and upskill or reskill the workforce. The economic transformation towards low carbon society that we are experiencing at a faster pace has an impact not only on the creation of jobs, but also on the development of a globally competitive industry based on technology shift and not labor costs. But as described also in a study of the European Commission on the “Paths towards a sustainable industry in 2035”, the development of “Green Industries” can create a large number of green jobs but also job loss and shift in those sectors, particularly carbon intensive.

Must-Have CRS skills for a bright future

From being a good influencer to efficient networking, the modern-day CRS professional needs a wide range of skills to be able to deliver a long-term vision and impactful change.

We discussed this topic with Anita Longley, a board level sustainability professional with over 25 years’ experience in the private and public sectors. She is currently Chair of the Institute of Corporate Responsibility and Sustainability (ICRS), a go-to platform for anyone who wants to fine tune their CRS knowledge, learn from other members and stay up to date with the latest sustainable thinking.

A passionate advocate for collaboration and transparency, she has delivered impactful sustainability strategies and community partnerships, and is a trustee of the ScottishPower Foundation.

1. You have delivered impactful sustainability programmes over time. What are the main elements of a successful programme?

A successful sustainability programme should be central to the purpose and strategy of an organization and it must be authentic. It should focus on what’s significant to the business and encompass environmental, social and governance (ESG) issues.

In order to create long lasting change, companies need to understand their purpose and the impact of their activities – they have to strive towards ‘net positive’. It’s no longer enough just to use a risk-based approach, because opportunities will be missed. Corporate Responsibility is about helping companies positively engage in the process of shaping our shared future.

Leading companies set bold targets and report their progress regularly. The strategy is led by the Board, informed by effective stakeholder engagement and delivered through collaborative action. The increasing focus on ESG from the financial sector is helping to drive this change and support business resilience, as we have seen during the global pandemic.

Investors are now aiming to double their sustainable investments over the next five years.

2. The modern-day CRS professionals intend to create visible change in the company, but to do so they must gain the support of multiple decision-makers in order to make it happen. What approach would you recommend in this regard?

The first step is to set a vision that reflects the purpose of the organization and secure ‘buy in’ to that vision. Ultimately, businesses can only make progress in their ESG strategies if they convince the financial markets that they are worth the investment. This means that ESG must be a core part of board discussions.

Building capacity and understanding of the sustainability within the company will ensure effective decision making. This can be supported by integrating ESG into existing business processes, such as risk management or financial approval mechanisms.

We’ve seen a sea change in attitudes towards sustainability and the role of business. Employees can be the best advocates for change, and their interest and enthusiasm should be embraced. Employee volunteering, for example, provides opportunities to develop understanding and ensure practical support. Engaging senior managers with stakeholders, such as vulnerable customers, really helps them understand the challenges that those customers face, and how they can best be supported.

In order to influence, we need to understand what motivates people, how the business operates and when and how decisions are made. It will be different for everyone and each organization, and there’s a balance to be had between challenging and supporting. Professionals must be clear about the business benefits and offer solutions, not problems.

3. Which do you consider to be the must-have skills for a CRS professional? Which ones can be taught in time?

Now, we have an extraordinary opportunity to embed sustainability in business, and professionals have a key role to play. The Institute of Corporate Responsibility and Sustainability has developed a comprehensive framework of core competencies and guiding principles for corporate responsibility professionals. We use this framework to appoint our fellows and support individual personal development.

These include knowledge-based skills – ranging, for example, from environment to ethics and a range of ‘soft skills’, such as influencing. Professionals must develop and deliver impactful and measurable strategy, engage stakeholders effectively, work collaboratively and have strong communication skills. Corporate responsibility practitioners are in a position of trust and need to act with integrity to uphold that trust.

The sustainability profession is evolving very quickly and specialists need to understand a wide range of issues, so networking is extremely important. CRS professionals are good at sharing the best and the constantly evolving practices, we found this was particularly important during the early phase of the pandemic. Mentoring also provides an opportunity to test and develop new skills.

4. What courses, certifications or learning platforms would you recommend to any CSR aficionado?

My ‘go to’ learning platform is, of course, the Institute of Corporate Responsibility and Sustainability (www.icrs.info), which was established to support CRS professionals to be brilliant at what they do. We provide networking, practitioner led webinars, resources, mentoring and a competency framework. I would also recommend the Cambridge Institute for Sustainability Leadership, which offers a range of courses.